|Warranty and Home Maintenance
If you are a new owner of a Concept
Builders home, please carefully review your Warranty and
Home Maintenance Booklet given to you at the day of closing.
This booklet discusses items such as the limited warranty
policies, subcontractor contact information, and the responsibilities
of the homeowner in regards to maintaining the home.
Service requests under the warranty must be
submitted in writing from the Homeowner either via email
or by mail to the address below. Homeowners can expect authorized
service work to be completed within thirty (30) working
days unless otherwise notified. Construction or sales personnel
are not permitted to perform warranty work in homes at Homeowner's
request without first obtaining authorization from the Company.
Any emergency situations must be directed to the subcontractors
as listed in the Warranty and Home Maintenance Booklet.
Mail warranty service requests to:
Concept Builders, Inc.
Attn: Warranty Department
PO Box 2507
Burlington, NC 27216